Returns Policy
Policy on Returns and Exchanges
Fill in the return request form attached to the order or submit your return form using in the Return Deparment link.
Ship to:
BBB Sports Inc.
3 San Vicente Mall, Guayama, Puerto Rico 00784
Returns & Exchanges
If for any reason you are not satisfied with the products purchased from BBB Sports, Inc., you will have 14 calendar days from the date of purchase to request exchange or return by in-store credit. The product must be in perfect condition, with its label and in its original packaging, used items are NOT accepted or out of their original packaging. Returns or exchanges are NOT accepted for personalized orders, including uniforms, t-shirts, stickers, etc. Returns or exchanges are NOT accepted for transactions made through Lay Away or Backorder. The customer must request their return by store credit with the purchase receipt. For all return request restocking fee of 20% apply and shipping cost aren't refundable. Returns will not be accepted after the deadline or without receipt. In case of returning the items, the refund will be processed by store credit, if you request a return and qualify we will make a store credit since we DO NOT return money to the method used at the time of purchase. The following items do not qualify for return by store credit or exchanges: cups, jockstraps, sliding shorts, wood bats, catcher kits, electronic items, items purchased by special order, among others. Properly dispatched items and / or special orders DO NOT qualify for return or exchange. BBB Sports, Inc. will only make store credit if the exchange or return by store credit meets the requirements established in our policy. The exchange or return by store credit may be denied if you do not comply with any of our clauses in this policy. Store credit must be used within 30 calendar days of receipt of the merchandise.
Warranty
Any product with warranty, if apply, must be claim directly to the manufacturer. BBB Sports, Inc. doesn't accept warranty claim in our stores.
Lay Away
Lay Aways do not qualify for exchanges or returns. A minimum purchase total of $ 25 and an initial deposit of 50% of the total purchase is required. The due date to pay the balance due and collect the Lay Away items is 30 calendar days from the date it is activated. Customer must be eighteen (18) years of age or older to start, pick up items on, or make a Lay Away. If the balance due is not paid and the Lay Away items are picked up during hours of operation on or before the date indicated on the Lay Away receipt, the account will be canceled and the money will not be refunded, therefore you lose the deposit or balance. subscriber. No refund will be made and it will not be possible to request credit in Lay Away store due or canceled so BBB Sports, Inc. will retain the initial deposit and any other additional payment as a restocking fee.
Backorders, Dropshipping or Special Orders
Backorders, Dropshipping or Special orders could take from 2 to 12 business weeks due to the high volume of orders placed in our stores. Special Orders do not qualify for exchanges or returns. An initial deposit of 100% of the total purchase is required to order, and a handling fee may apply to purchase the product (s) you are interested in. If you cancel a special order BBB Sports, Inc. will retain the full deposit as a restocking fee.
Custom Orders
Customer must provide the artwork (cost not included). Customer confirm that reviewed, authorized and approved roster, design, and any other details of this custom order and recognize that can't make additional change. No order will be delivered if the customer not provide the digital art, roster, designs & graphics. Customer release BBB Sports, Inc. from liability for errors in size, design, spelling or turnaround (normally 6-8 weeks) delay due to incomplete documents and accepted that the order will be in accordance with what is stated in documents on record. Minimum rush order (normally 4-6 weeks) fee start at $350 plus 20%. Customer must verified the custom order upon delivery, and can't make claim after out of store. Non-refundable custom order because is produced and customized solely for the customer, team or organization that signed and agreed this store policy.
The initial deposit of 50% of the total purchase is required to make a personalized order. You must verify that all items in your order are delivered to you before you leave the store. We are not responsible for unverified merchandise at the time of delivery. By placing the order the customer confirms that he has reviewed, authorizes the design and approves that all the details of the order are correct. In the same way, the client acknowledges that returns or exchanges on personalized items are not accepted. Non-refundable money, therefore you must verify the design in the store. Orders requested for a period of less than 21 business days will be made at an additional cost of 20%. All uniforms and custom shirts in our stores will carry the BBB Sports brand logo, if you wish to withdraw the BBB Sports brand, it will incur an additional cost of $ 1.50 per unit and you must notify it at the time of placing the order. The client is responsible for providing digital art; art price not included. No order will be delivered without digital art. If you want to make the registered logo of a trademark, you must provide the corresponding authorization from the license owner because without that, we cannot produce the registered trademark. The estimated delivery date may vary in accordance with the requirements, changes or design of the order, therefore, the estimated delivery date does not represent a faithful and exact date of delivery, for which the customer agrees to wait your order even when it may be delayed by factors beyond our control. Disclaimer to BBB Sports, Inc. for errors in size, design, colors (which may vary) or spelling, and the customer acknowledges that the order will be made according to what is indicated in the document at the time of making the order. After accepting the terms and conditions when placing the order, the customer cannot make any other changes in design, size or details about the transaction. If you cancel a custom order, BBB Sports, Inc. will retain the full deposit as a production and manufacturing charge.
Pricing and Availability
Products, prices, promotions, exclusions and availability may vary between physical stores and our online store, prices are subject to change without notice. Online pricing only applies to online sales, not in-store sales. MSRP on this website means "Retail Price in Physical Store" and not manufacturer's suggested retail price.
Availability is indicated on the details page of each product. Once a product leaves our warehouse, the shipping method you selected during the checkout process should determine the arrival date of the product. The pending order or direct shipping notice indicates that the products are out of stock in our store, but at some point we can send directly from our suppliers through special order, which may take time.
In the event of a pricing error, we reserve the right to cancel any order related to such pricing errors.
Consumer Confidential Information
The information offered by our customers on a voluntary basis is used for the purpose of ensuring compliance with our return policy and to proceed with the return with your account in case the customer loses his receipt. Our clients' information will be used for promotional and marketing purposes. BBB Sports will take the necessary measures to protect the privacy, confidentiality and integrity of the personal information offered by our clients.
Important Announcement
Posting misleading ads is illegal. Incurring such a practice carries a fine of up to a maximum of $ 10,000. The consumer may file a complaint with the Department of Consumer Affairs (DACO), Law No. 5 of April 23, 1973, as amended. The content of this policy is not regulated by the Department of Consumer Affairs (DACO), which is why the BBB Sports, Inc establish the conditions to make the changes or returns through store credit. The consumer is responsible for asking the policy of our stores including the form, term or clauses depending on the type of transaction that the consumer is going to carry out before purchasing any product or service in our stores.
Additional Information
Other restrictions may apply, visit your nearest BBB Sports store. If you have any questions about our policy, you can request guidance from a manager. To do this, ask the employee to make an appointment. Details in: https://www.bbbsports.com/policy/ Last revision: February 28, 2020.
