BBB/Policy/Cancellations, Exchange & Return Policy

Cancellations, Exchange & Return Policy

The customer will have 14 calendar days from the date of purchase for cancellations, exchange or return through store credit. We DO NOT return money to the payment method used in the purchase. The merchandise must be in its original packaging, in perfect condition and with its label intact. Custom Orders, Workorders, Lay Away and/or Backorders do not qualify for cancellations, exchange or return. A 20% restocking fee will apply to all returns, handling and/or shipping costs are not refundable. Returns will NOT be accepted after the established period or without a receipt. The following merchandise does not qualify for exchanges or returns: properly dispatched items, electronic items, used items, items with damage resulting from misuse, improper maintenance, or alterations to the product, wooden bats, mouthguards, cups, catcher gears, underwear and/or jockstraps. BBB Sporting Goods will make store credit only when an application meets the requirements set out in our policy. All store credit must be used on or before 30 calendar days from the return.

Steps for Returns and Exchanges

Pack all the items in the original packing. Items bought as sets must be returned in sets.

Fill in the return request form attached to the order or submit your return form using in the Return Deparment link.

Attach a copy of the sales check, specify the method of refund (in-store credit or exchanges).

Ship to:
BBB Sporting Goods
3 San Vicente Mall, Guayama, PR 00784

After you have sent the parcel, please inform us of that by sending an email to [email protected].

Subject to Change

BBB Sporting Goods reserves the right to modify or update this policy at any time without prior notice.

Effective as of January 1, 2024.